FROM THE DIRECTOR
Comments, Clarifications and Frequently Asked Questions
Following is a list of the Support Staff positions and the duties associated with these positions:
- Assistant Manager – Circulation
- Assistant Manager – Technical Services
- Aide – Children’s Services
- Evening Supervisory Clerk
- Saturday Supervisory Clerk
- Library Clerk
- Library Page
The above positions are held by the people that you see behind the circulation desks. They help to ensure that you receive the items that you are requesting whether it be on the library shelves, owned by another library, or checked out to another patron. They check for overdue items, pull books from the shelves that are requested by member libraries, place holds on items as requested, answer reference questions, shelve books, open the library in the morning and close it at night. They answer the telephone, check-in library materials, handle all materials that we borrow from other libraries for you, help to process new materials and repair damaged items. They collect fines and fees; assist with faxing, copying and laminating services. They perform light housekeeping duties. They are Notary Publics and Deputy Registrars. They attend job appropriate workshops, classes and meetings as required.
In addition, the two Assistant Managers work directly with the managers of their respective departments and handle more responsibility accordingly as given to them by the department managers.
The Children’s Services Aides work the reference desk in the Children’s Department and gather ideas for programs. They process new library materials to get them shelf ready, repair damaged books, check-in department specific materials, and help with displays.
According to our last annual report, these front-line employees answered 29,000 reference questions, received and returned approximately 33,000 items through inter-library loan. These are items borrowed from other libraries for our patrons or loaned to patrons from other libraries annually. On average this equals 127 items per day 5 days per week. They checked out approximately 163,000 items last fiscal year which means that they reshelved that same number of items. On average, this equals 500 items checked-in, checked-out and shelved per day.
Maintenance and Cleaning
In addition, we have a part-time maintenance person on staff who makes necessary repairs to the interior and exterior of the building. We also have a part-time person who cleans the interior of the building three times per week.